How we help

Support Guide

We’re more than an independent care provider.

Getting the right support at the right time.

At Totally Living Care, we don’t just deliver high-quality independent care, we also welcome referrals from a wide range of sources to ensure individuals receive the right support at the right time.

Meet our team

Make a Start

We accept referrals from:

CHC (Continuing Healthcare https://www.england.nhs.uk/healthcare/

Wiltshire Council Commissioned Care and Direct Payments https://adults.wiltshire.gov.uk/Information/paying-for-support-financial-assessment-process

Self-Funding

Make a start

Contact Our Team

Moving in the right direction

We believe in helping people access the services that best meet their needs. If you’re unsure where to go or what support is available, we can signpost you in the right direction — simply give us a call and our team will be happy to guide you.

We also work closely with:

Wiltshire Care Partnership (An independent voice for care providers in Wiltshire) wiltshirecarepartnership.org.uk

Institute of Health & Social Care Management (IHSCM) ihm.org.uk

Aaron’s Department (DBS, compliance, and workforce support) https://www.aaronsdepartment.com/

HLTH Manage (Compliance and workforce management software https://hlth-group.com/compliance-software

Make a start

Meet the team

Our carers are fully trained, DBS-checked, and chosen not just for their skills, but for their warmth, compassion, and commitment to providing quality domiciliary and live-in care. What’s more, community is at the core of everything we do; regularly supporting local charities and pride events, and we’re always here when you need us: responsive, reliable, and genuinely caring.

Who am I?

Hello, my name is Barbara, I am the owner and director of Totally Living Care. I have been in the health section for over 40 years and have a wealth of experience. I have been a care ambassador to promote health and social as a career. And previously to owning Totally Living Care I have […]
Read more…: Barbara Highman

Barbara Highman

Owner & Director
Who am I?

Hey, my name is Jake and I am the Registered Manager of Totally Living Care. My journey with Totally Living Care began in 2017 when I joined the company for work experience while studying for my Level 3 in Health and Social Care at my local college. After finishing college, I became one of Totally […]
Read more…: Jake O’Reilly

Jake O’Reilly

Registered Manager
Who am I?

Hi there, my name is Lucy! I started working for TLC in January 2017 as a part time administrator. My role soon grew and it wasn’t long before I became full time and moved from Administration to Finance, becoming Finance Manager. Any questions regarding finance, I’m the one to talk to! TLC is my work […]
Read more…: Lucy Hale

Lucy Hale

Finance Manager
Who am I?

I have been part of the Totally Living Care team since 2016. In 2018, I was promoted to Senior Carer, a role that involved supporting our dedicated care staff while continuing to work in the community, including providing support outside of office hours and at weekends. In 2023, I progressed to the position of Care […]
Read more…: Sarah Jones

Sarah Jones

Care Co-Ordinator
Who am I?

My name is Katie, and I have been working for TLC since I was 18, nearly a decade! I started my TLC career as a carer and worked my way to senior carer, and I have recently been appointed “Live in Care Coordinator”. Within TLC I have also completed my level 2, 3 and 4 […]
Read more…: Katie Martin

Katie Martin

Live-in Care Co-Ordinator
Who am I?

My name is Karen. I have been with TLC since 2015 and have had a long career working in a variety of care settings, I became a registered manager of a residential home, having worked my way up through the ranks, before moving into domiciliary care. I currently plan, organise and deliver the training for […]
Read more…: Karen Bentley

Karen Bentley

Training & Recruitment Manager
Who am I?

Hi my name is Fi, I have been with Totally Living Care since 2018 and have worked in healthcare for 18 years. I started my journey here as a Rota Administrator, where my role involves scheduling care calls, covering staff holidays, and ensuring the smooth day-to-day coordination of our care services. Alongside this, I am […]
Read more…: Fi Hawkins

Fi Hawkins

Business Support Officer
Who am I?

Hi my name is Harriet, I have been working with Totally Living Care since 2018. I studied Health and Social Care at college, achieving both my Level 2 and Level 3 qualifications. After leaving college, I began my career as a Home Care Worker and was later promoted to Marketing Assistant. I have recently been […]
Read more…: Harriet Rooke

Harriet Rooke

Care Compliance & Marketing Lead